Frequently asked questions

Returns and Refunds

Q: What is your refund and return policy?

Unfortunately, due to the nature of skin care products, we do not accept refunds or returns of any opened items. However, if damaged products are delivered to you, we will accept a request for exchange. For any other unforeseen situations. situations, we will consider refunds on a case by case basis.

For more information please check out our refund policy.


Q: Do you offer international shipping?

Yes, currently we only ship islandwide within Singapore and to Malaysia. If you'd like us to ship to you in new regions, please get in touch with us at

Q: Where are your products shipped from?

We ship all orders from our headquarters in Singapore! We source all our products from trusted suppliers in Korea.

Q: Do you offer free shipping?

Yes, shipping is free for orders above SGD 60 for customers in Singapore! However, customers in Malaysia incur a flat rate of MYR20 on all orders.

Skincare 101

Q: Why are Korean skincare products so good?

Korean skincare uses natural and harsh free ingredients to create the most clear and glowy looking skin.

Q: What are the essential things I need to know as a newbie to Korean skincare?

The Korean skincare routine is a technique of layering different products onto your skin for optimal absorption. It typically involves a day and a night routine with around 10 steps in each. However, the steps can vary based on your skin type and needs. If you are new to Korean skincare, or just skincare in general, do reach out to us on WhatsApp and we will do our best to guide you towards the best products (even if we don't stock them!).

Q: How can I learn more about the 10 steps in a Korean skincare routine?

Please find more information on our skin care basics page! Please also reach out to us via WhatsApp or Instagram and our founder will be more than happy to chat with you and advise you on your skincare routine!

Q: In which order should I layer my Korean skincare products?

You should layer your products from thinnest to thickest consistency.

Q: Which is the one skincare product I should use daily?

SPF. At the minimum, you need to use a sunscreen daily. This is the last step of a morning skincare routine.

Uncover Product Selection

Q: Are the products authentic?

All products sold on our website are 100% authentic and sourced from brand suppliers in Korea and Japan.

Q: Why have you started with your current selection of skincare products?

First, the Uncover selection of skin care products caters to all the important steps of a Korean skin care routine.

Second, these products have been tried and tested by our founder and her community personally and have been shown to yield positive results. Furthermore, these products have great reviews externally.

Third, the products are fairly priced and accessible to most people.

Q: Can I request Uncover to carry more products or brands?

Yes! We would love to hear your suggestions on what else we should carry. Please use our contact us form to make your suggestions or just reach out to us on WhatsApp or our Instagram page.

Q: Can men use these products?

Absolutely! All products can be used by anybody!

Duties and/or Taxes

Q: Are there additional taxes to be paid?

For orders below RM 500 shipped to Malaysia, there should not be any additional cost incurred in terms of taxes. However, in the case that customs charges a sales tax of 5% (as defined by Malaysia customs SST rate for skin care items), this additional will be borne by the customer.